CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 63.33% of retail investor accounts lose money when trading CFDs with this provider.
You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 63.33% of retail investor accounts lose money when trading CFDs with this provider.
You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

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Complaints Procedure

Complaints Procedure: our support staff are available to speak to you five days a week on +230 489 7888. Most customers’ concerns can be resolved by our Customer Support staff, who will do all they can to help. If they are unable to do so the complaint will be passed to a specialist team for investigation.

If you prefer, you can write to us at:

Hantec Markets Limited
Suite 207, 2nd Floor, The Catalyst,
Silicon Avenue, 40 Cybercity
72201 Ebene
Republic of Mauritius

Alternatively contact us by email to [email protected]

To help us investigate your complaint as quickly and efficiently as possible, please provide us with your name and address, a daytime telephone number on which we can contact you, and if contacting us in writing, your account details. Please provide a clear description of your complaint, and what you would like us to do to resolve it.

We will acknowledge receipt of your complaint within five business days and we will endeavour to resolve your complaint within 28 days. However, from time to time, it may be necessary to carry out further investigation to ensure we fully resolve your complaint. If this occurs we may require the maximum of eight weeks from the date of receipt of your complaint before we respond to you, we will keep you updated on the progress of your complaint.

Complaints Procedure: our support staff are available to speak to you five days a week on +44 (0) 207 036 0850. Most customers’ concerns can be resolved by our Customer Support staff, who will do all they can to help. If they are unable to do so the complaint will be passed to a specialist team for investigation.

If you prefer, you can write to us at:

Hantec Markets Limited
Hantec House
5‑6 Newbury Street
London
EC1A 7HU

Alternatively contact us by email to [email protected]

To help us investigate your complaint as quickly and efficiently as possible, please provide us with your name and address, a daytime telephone number on which we can contact you, and if contacting us in writing, your account details. Please provide a clear description of your complaint, and what you would like us to do to resolve it.

We will acknowledge receipt of your complaint within five business days and we will endeavour to resolve your complaint within 28 days. However, from time to time, it may be necessary to carry out further investigation to ensure we fully resolve your complaint. If this occurs we may require the maximum of eight weeks from the date of receipt of your complaint before we respond to you, we will keep you updated on the progress of your complaint.

In the unlikely event that we are unable to resolve your complaint within eight weeks of receipt, or if you are not satisfied with our final response, you can contact the Financial Ombudsman Service at:

Exchange Tower
London
E14 9SR

Complaints Procedure: our support staff are available to speak to you five days a week on +96265535999. Most customers’ concerns can be resolved by our Customer Support staff, who will do all they can to help. If they are unable to do so the complaint will be passed to a specialist team for investigation. If you prefer, you can write to us at:

Hantec Markets Limited Jordan
Suite 502, Fifth Floor
Building #164, Macca Street
Amman
Jordan

To help us investigate your complaint as quickly and efficiently as possible, please provide us with your name and address, a daytime telephone number on which we can contact you, and if contacting us in writing, your account details. Please provide a clear description of your complaint, and what you would like us to do to resolve it.

We will acknowledge receipt of your complaint within five business days and we will endeavour to resolve your complaint within 28 days. However, from time to time, it may be necessary to carry out further investigation to ensure we fully resolve your complaint. If this occurs we may require the maximum of eight weeks from the date of receipt of your complaint before we respond to you, we will keep you updated on the progress of your complaint.

In the unlikely event that we are unable to resolve your complaint within eight weeks of receipt, or if you are not satisfied with our final response, you can contact the Financial Ombudsman Service at:

Al Mansoor Amir Street
3rd and 4th Floor
Arjan Area
Jordan
Amman
Telephone: +96265607171

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Risk Warning

Forex and  CFDs are leveraged products which can result in losses greater than your initial deposit. Therefore you should only speculate with money that you can afford to lose.
Please ensure you fully understand the risks involved, seeking independent advice if necessary prior to entering into such transactions. Please click here to view our Risk Disclosure.

Hantec Markets Limited. use cookies to enhance your experience on our website. By staying on our website you agree to our use of cookies. You can access our Cookie Policy here.

Hantec Markets Limited is authorised and regulated by the Mauritius Financial Services Commission (FSC) in the Republic of Mauritius. License Number: C114013940. 

*Please be aware that by registering for an account you may be contacted by a member of staff from the Hantec Group of companies.

Risk Warning

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage.
63.33% of retail investor accounts lose money when trading CFDs with this provider.
You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
Please click here to view our Risk Disclosure.

Hantec Markets use cookies to enhance your experience on our website. By staying on our website you agree to our use of cookies. You can access our Cookie Policy here

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Hantec Markets is a trading name of Hantec Group.

This website is owned and operated by Hantec Markets Holdings Limited. Hantec Markets Holdings Limited  is the holding company of Hantec Markets Limited, Hantec Markets Ltd. and Hantec Markets Jordan Limited.

Hantec Markets Limited is authorised and regulated by the Financial Conduct Authority (FCA) in the UK (Register no: FRN 502635).

Hantec Markets Limited is authorised and regulated as an Investment Dealer by The Financial Services Commission of Mauritius (License no: C114013940).

Hantec Markets Limited Jordan is authorised and regulated as an Intermediary Financial Broker by the Jordan Securities Commission (License no: 51905).

The services of Hantec Markets and information on this website are not aimed at residents of certain jurisdictions, and are not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use may be contrary to any of the laws or regulations of that jurisdiction. The products and services described herein may not be available in all countries and jurisdictions. Those who access this site do so on their own initiative, and are therefore responsible for compliance with applicable local laws and regulations. The release does not constitute any invitation or recruitment of business.

Hantec Markets does not offer its services to residents of certain jurisdictions including USA, Iran and North Korea.

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